REFUND | CANCELLATION

We follow a strict but fair 5-day return policy. Please read carefully before placing an order.

✅ Eligibility for Return / Refund

A return or refund will be approved ONLY IF:

The return request is raised within 5 days of product delivery

A clear unedited video proof is shared showing:

Outer packaging

Inner packaging

Product clearly visible

The video must be recorded while opening the parcel for the first time

📌 Refund / Resend Will Be Issued ONLY In These Cases

1️⃣ Wrong Product / Size / Style Received

Video proof is mandatory

You may choose:

Free replacement (delivery: 5–9 business days), OR

Full refund to the original payment method

2️⃣ Damaged Product Received

Damage must be clearly visible in the opening video

You may choose:

Free replacement (delivery: 5–9 business days), OR

Full refund to the original payment method

3️⃣ Order Lost in Transit

If confirmed lost by courier partner

You may choose:

Free replacement, OR

Full refund

⏳ Delayed Orders

If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delay, logistics issues, etc.):

A compensation store credit will be issued as a coupon code

Cash refunds will NOT be provided for delays

❌ Non-Returnable / Non-Refundable Cases

We do NOT accept returns or refunds if:

Request is made after 5 days of delivery

No video proof is provided

Video is edited, cut, or unclear

Customer ordered the wrong product/size themselves

Minor color difference due to lighting or screen resolution

Product is returned due to:

Incorrect address

Consignee not available

Refusal to accept delivery

📦 In such cases, reshipping charges must be paid by the customer.

🚫 Cancellation Policy

Orders

cannot be cancelled once shipped

Cancellation requests before shipping may be accepted at our discretion